From: Subject: ScorecardGrade Date: Mon, 15 Aug 2005 09:56:20 -0400 MIME-Version: 1.0 Content-Type: multipart/related; type="text/html"; boundary="----=_NextPart_000_003F_01C5A17F.967D74D0" X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180 This is a multi-part message in MIME format. ------=_NextPart_000_003F_01C5A17F.967D74D0 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable Content-Location: http://localhost/ScorecardPortal/ScorecardGrade.aspx?ScorecardGradeID=75 =EF=BB=BF ScorecardGrade

=20

Portal=20 Home \| Welcome ROBOT\Dennis! \| =
	Vendor Management Scorecard = Portal

Scorecard Edit/View

View = Saved

View=20 With Appendices

Print=20 View

Wells Fargo Services

Internationa= l=20 Business Machines 1Q 2005 = Scorecard

Scorecard name: Miscellaneous appendices=20 test
Description: This scorecard is = created in=20 order to test miscellaneous appendices. In particular=20 AppxMiscVendorSubmitted.ascx and AppxMiscWFSubmitted.ascx=20 controls
Strategy: Test new=20 AppxMiscVendorSubmitted.ascx and = AppxMiscWFSubmitted.ascx

Weight

Grade

YTD Grade

Objective 1: Contract Management =
Provide=20 accurate and timely billing and/or resolution of errors based on=20 negotiated contract(s)

a. Miscellaneous =E2=80=93 Vendor Submitted =

Appendix: Generic	30%	3.00 =
Appendix: Miscellaneous - Vendor = Submitted=20	70%	3.37=20

60%

3.18

b. Miscellaneous =E2=80=93 WF Submitted

Appendix: Generic	45%	5.00 =
Appendix: Miscellaneous =E2=80=93 WF = Submitted	55%	2.50=20

40%

3.63=20

80%

B

3.36

B

3.36 =

Objective 2: Futures and Strategies =
Partner=20 with WFSC to improve performance, processes and service through = projects=20 and solutions targeted specifically for Wells Fargo. Understand = the lines=20 of business that are supported and their changing environment

a. Project Support

Appendix: Hardware Availability = Summary=20	2%	100.00 =
Appendix: Hardware Availability = Detail	2%	0 =
Appendix: Communication = Proactive	2%	3.00 =
Appendix: Single Points of Failure=20 Notification	2%	2.67 =
Appendix: Generic	2%	3.00 =
Appendix: Data Security = Incidents	4%	555.00 =
Appendix: Service Level = Objectives	5%	3.00 =
Appendix: TAC Support	5%	5.00 =
Appendix: Service Availability: = Voice	5%	0 =
Appendix: Service Availability: = Data	5%	10.00 =
Appendix: Service Availability: = SHNA	5%	5.00 =
Appendix: Hardware Failure = Replacement	5%	5.00 =
Appendix: Data Integration	5%	5.00 =
Appendix: RMA	5%	5.00 =
Appendix: Hardware Procurement and=20 Delivery	5%	5.00 =
Appendix: Mean Time to Repair =	5%	5.00 =
Appendix: Software Issues	5%	0 =
Appendix: Data Center Facility = Management=20	5%	5.00 =
Appendix: Project Support	5%	2.04 =
Appendix: Business Impact =E2=80=93 = Unplanned=20 Outages	5%	0 =
Appendix: Communication Ongoing =	5%	5.00 =
Appendix: Customer Survey	5%	5.00 =
Appendix: Miscellaneous - Vendor = Submitted=20	1%	3.01 =
Appendix: Miscellaneous =E2=80=93 WF = Submitted	1%	1.60 =
Appendix: Scheduled and Emergency = Changes=20	1%	77.20 =
Appendix: Contract Management =	1%	13.75 =
Appendix: Balance of Trade	1%	5.00 =
Appendix: Offshore Provider =	1%	5.00=20

100%

4.38=20

20%

A

4.38

A

4.38=20

Grading scale

Grade

Range

A	Excellent	4.25 - = 5.00
B	Satisfactory	2.75 - = 4.24
C	Unsatisfactory -=20 need improvement	2.35 - = 2.74
D	Unsatisfactory -=20 monitor	1.80 - = 2.34
F	Unsatisfactory -=20 critical	1.00 -=20 1.79

B

3.56

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sans-serif } A:link { COLOR: darkred; TEXT-DECORATION: none } A:visited { COLOR: darkred; TEXT-DECORATION: none } A:active { COLOR: darkred; TEXT-DECORATION: none } A:hover { COLOR: red; TEXT-DECORATION: underline } SMALL { FONT-SIZE: 8px } BIG { FONT-SIZE: 14px } BLOCKQUOTE { FONT-FAMILY: Lucida Console, monospace } PRE { FONT-FAMILY: Lucida Console, monospace } UL LI { LIST-STYLE-TYPE: square } UL LI LI { LIST-STYLE-TYPE: disc } UL LI LI LI { LIST-STYLE-TYPE: circle } OL LI { LIST-STYLE-TYPE: decimal } OL OL LI { LIST-STYLE-TYPE: lower-alpha } OL OL OL LI { LIST-STYLE-TYPE: lower-roman } HR { HEIGHT: 1pt; TEXT-ALIGN: left } .validationErrorMessage { FONT-WEIGHT: bold; FONT-SIZE: 10pt; COLOR: red } .errorMessage { FONT-WEIGHT: bold; COLOR: red } .successMessage { FONT-WEIGHT: bold; COLOR: green } .FieldCaption { FONT-SIZE: 10pt; FONT-FAMILY: Tahoma, Arial } .RequiredFieldCaption { FONT-WEIGHT: bold; FONT-SIZE: 10pt } .InputTextbox { WIDTH: 300px } .FlexibleTextbox { WIDTH: 90% } .RequiredInputTextbox { WIDTH: 300px; BACKGROUND-COLOR: lightgoldenrodyellow } .RequiredDropdown { WIDTH: 300px; BACKGROUND-COLOR: lightgoldenrodyellow } .NormalDropDown { WIDTH: 300px; BACKGROUND-COLOR: white } .filterHeader { BACKGROUND: gray; VERTICAL-ALIGN: middle; COLOR: white; HEIGHT: 17px } .dgHeader { FONT-WEIGHT: bold; BACKGROUND: gray; COLOR: white; TEXT-ALIGN: center } .dgItem { BACKGROUND: #ffffff } .dgAltItem { BACKGROUND: gainsboro } .dgSelItem { =09 } .dgEditItem { =09 } .dgFooter { BACKGROUND: #ffffff } .dgPager { BACKGROUND: #ffffff } .GradeScale { FONT-SIZE: 9pt; FONT-FAMILY: Verdana; TEXT-ALIGN: center } .ColorA { COLOR: white; BACKGROUND-COLOR: blue } .ColorB { COLOR: white; BACKGROUND-COLOR: green } .ColorC { BACKGROUND-COLOR: yellow } .ColorD { BACKGROUND-COLOR: orange } .ColorF { COLOR: white; BACKGROUND-COLOR: red } .ScorecardHeader { FONT-SIZE: 14pt; FONT-FAMILY: Georgia; TEXT-ALIGN: center } .ScorecardSubHeader { FONT-SIZE: 10pt; FONT-FAMILY: Verdana; TEXT-ALIGN: center } .AppendixHeader { FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial; TEXT-ALIGN: = center } .AppendixSubHeader { FONT-SIZE: 10pt; FONT-STYLE: italic; FONT-FAMILY: Arial; TEXT-ALIGN: = center } .ReportTitle { FONT-WEIGHT: bold; FONT-SIZE: 14px; TEXT-TRANSFORM: uppercase; COLOR: = #636363 } .Title { FONT-WEIGHT: bold; FONT-SIZE: 14px; TEXT-TRANSFORM: uppercase; COLOR: = #fffdf4; FONT-FAMILY: Verdana, Arial } .Header { FONT-WEIGHT: bold; FONT-SIZE: 11px; FONT-FAMILY: Verdana, Arial; = BACKGROUND-COLOR: silver } .FooterStyle { BORDER-TOP: #636363 thin solid; FONT-WEIGHT: bold; FONT-SIZE: 10px; = COLOR: #636363; BACKGROUND-COLOR: #dadac8 } .ReportTitle { FONT-WEIGHT: bold; FONT-SIZE: 14px; TEXT-TRANSFORM: uppercase; COLOR: = #636363 } .ItemStyle { FONT-SIZE: 10px; FONT-FAMILY: Verdana, Arial } .ItemStyleRight { FONT-SIZE: 10px; FONT-FAMILY: Verdana, Arial; TEXT-ALIGN: right } .ItemStyleLeft { FONT-SIZE: 10px; FONT-FAMILY: Verdana, Arial; TEXT-ALIGN: left } .ItemStyleCenter { FONT-SIZE: 10px; FONT-FAMILY: Verdana, Arial; TEXT-ALIGN: center } .ItemStyleRightBold { FONT-WEIGHT: bold; FONT-SIZE: 10px; FONT-FAMILY: Verdana, Arial; = TEXT-ALIGN: right } BODY.Report { FONT-SIZE: 11px; FONT-FAMILY: Verdana, Arial; BACKGROUND-COLOR: #fffdf4 } .LargeGradeLetter { FONT-SIZE: 50px } .Button { WIDTH: 100px } ------=_NextPart_000_003F_01C5A17F.967D74D0--