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Scorecard name: Scorecard
005
Description: Description for
Scorecard 005
Strategy: Strategy for
Scorecard 005

Weight

Objective 1: Performance and Interoperability
Provide
products and services that meet service level availability requirements
and interface with other vendor products that are used at WFS.

a. Data Center Facility Management

30%

e. Hardware

20%

g. Software

Appendix: Software Issues

70%

Appendix: Project Support

30%

40%

p. Single Points of Failure(Advance Notice)

10%

50%

Objective 2: Futures and Strategies
Partner with WFSC to
improve performance, processes and service through projects and solutions
targeted specifically for Wells Fargo. Understand the lines of business
that are supported and their changing environment

50%

Objective 4: Reliability/Prevention
Provide pro-active
support and advanced communication of possible impact(s) to service
orcustomer experience by understanding the Wells Fargo Services Company
unique environment andService Level Agreements (SLA) with both internal
and external customers

0%