From: Subject: ScorecardView Date: Mon, 15 Aug 2005 17:25:30 -0400 MIME-Version: 1.0 Content-Type: multipart/related; type="text/html"; boundary="----=_NextPart_000_0049_01C5A1BE.55C3CA40" X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180 This is a multi-part message in MIME format. ------=_NextPart_000_0049_01C5A1BE.55C3CA40 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable Content-Location: http://localhost/ScorecardPortal/ScorecardView.aspx?ScorecardId=6 =EF=BB=BF ScorecardView

=20

Scorecard View

Edit=20 scorecard=20

Scorecard name: Scorecard=20 005
Description: Description for=20 Scorecard 005
Strategy: Strategy for=20 Scorecard 005

Weight

Objective 1: Performance and Interoperability
Provide = products and services that meet service level availability = requirements=20 and interface with other vendor products that are used at WFS. =

a. Data Center Facility Management

30%

e. Hardware

20%

g. Software

Appendix: Software = Issues	70%
Appendix: Project = Support	30%

40%

p. Single Points of Failure(Advance Notice) =

10%

50%

Objective 2: Futures and Strategies
Partner with WFSC = to=20 improve performance, processes and service through projects and = solutions=20 targeted specifically for Wells Fargo. Understand the lines of = business=20 that are supported and their changing environment

50%

Objective 4: Reliability/Prevention
Provide = pro-active=20 support and advanced communication of possible impact(s) to = service=20 orcustomer experience by understanding the Wells Fargo Services = Company=20 unique environment andService Level Agreements (SLA) with both = internal=20 and external customers

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